A New Approach to Cleaner Training
Research shows that on average students forget around 70-75% of the content within a day. How can we encourage students to retain the knowledge they have learnt?...
12 April, 2022
Handbook for Cleaners
New to Cleaning Masterclass is a handy A5 printed handbook (with a digital download option) designed to give the cleaner or housekeeper all the practical cleaning essential principles and practices they need to ensure cleaning is completed with the upmost regard for quality in the...
09 March, 2022
Neglect breeds neglect: how falling standards start with the little things
Imagine for a moment that that an ever-so-small slip in standards started to occur, say dirt left in the corners. This slip doesn’t happen overnight but over a longer period of time, it creeps up and stays – this is the ‘broken window’. Over time...
03 February, 2022
Train To Clean: Understanding the Four Critical Cleaning Roles
Cleaning is often seen and treated as peripheral service to an organisation, it is a service that lurks in the background and only rears its head if there is a problem. Cleaning is a very much an underappreciated service, but it is such a critical...
11 January, 2022
Developing highly customised in-house (internal) training courses
If you are looking to improve and expand the abilities (competencies) of your staff to meet the needs and priorities of your organisation, then look no further than designing training plans through performance development planning. ...
04 August, 2021
Operations Manuals for Cleaning Services and Businesses
An operations manual sounds like just another management document that once written never sees the light of day. Just another document to fulfil the quality management systems requirements as set out in ISO 9001. While this is largely true for company policy documents and mission...
15 June, 2021
Visually-focused Cleaner Training Manual
We provided onsite training to a well-known organisation based in central London with many employed cleaners. It became immediately apparent during the training sessions that some of the cleaning staff struggled with the existing written cleaning instruction and safety guides issued by the organisation....
12 June, 2021
Skills Development for People with Learning Disabilities in the Workplace
People with learning disabilities are often stigmatised, labelled as “slow” or “lazy”, or just simply forgotten and ignored in the workplace. Many adults with learning disabilities were never diagnosed and would often struggle with “traditional” classroom-based workplace training, that is simply not appropriate for them....
12 June, 2021
Training Assessments
Workplace capability assessments – assessing physical capability following illness or injury as part of a return to work process Skills assessment – assessing both physical cleaning skills and techniques and knowledge in cleaning and hygiene practices. Pre training assessments – conducting a training needs analysis to identify...
14 August, 2020
Surface Contamination from Airborne Transmission Of COVID-19
The 2 metre social distancing rule dominates the prevailing legal and advisory guidance issued by governments world-wide. This rule is based on the well established research that assumes respiratory viruses are transmitted via contaminated droplets during exhalation, either as a normal process or more forcefully...
26 June, 2020