Developing highly customised in-house (internal) training courses

Performance Development Planning

If you are looking to improve and expand the abilities (competencies) of your staff to meet the needs and priorities of your organisation, then look no further than designing training plans through performance development planning. The Performance Development Planning (PDP) process enables you to identify:

  • The root cause of issues and problems with cleaning performance and standards
  • The individual needs (performance and developmental goals) of your staff
  • The needs and priorities of the organisation

The result of the PDP process creates a set of highly specific and customised training goals that are designed to align the individual needs with the needs and priorities of the organisation.

This process of aligning staff skills development with the demands of the organisation will increase the ability of staff to contribute to the success of the organisation. By involving the staff in the process, seeking their input at the early stages, the accomplishment of the process provides additional motivational benefit to staff, which in turn increases productivity, safety, less absenteeism and quality.

The Performance Development Planning (PDP) process is deeply integrated into our train-the-trainer course as the first stage of the larger 5-stage course development process.

Before any staff training can take place, it is critical to identify those performance and developmental goals of the individuals and the priorities of the organisation, and then develop those goals into concrete learning objectives, lesson plans and assessment criteria.

The benefit of developing highly customised in-house (internal) training

Internal training offers employers and staff alike significant advantages over all other training options. For the individual, the training is relevant to their current and future needs within the organisation and provides the opportunity to discuss difficulties he/she maybe having in performing the tasks. For the organisation, the training is designed to meet the specific current and future needs, enabling the organisation to realise its mission and priorities.

How we can help you

Our Train-the-Trainer course is designed to teach someone (or several people) how to identify the exact training needs for individuals within an organisation and the needs of the organisation. The delegate will then be able to take those training goals and develop highly specific internal training lessons, with assessment criteria to measure the effectiveness of the training. This course can be delivered as either a distance learning course or an onsite training session.

We can also supply cleaning skills and knowledge written for the trainer to aid them in designing and delivering training sessions. For example, we have delivered onsite training to prospective trainers in specific cleaning techniques (how to safely use, handle and stow scrubber-driers and other floor cleaning equipment) and then delivered the train-the-trainer course afterwards. These two courses enabled the staff to deliver internal floor cleaning training to staff they identified in need of training.

There are 4 parts that contribute to the mix to create training goals, these are:

  1. Root Cause Analysis – This step looks to find the cause of any problems or issues
  2. Individual Needs Assessment – This step focuses on an individual or a group of individuals and identifies their individual strengths, weakness, opportunities and threats relating to the tasks they currently undertake, or planning on undertaking in the future.
  3. Self-assessment – This step is an extension of the individual needs assessment but seeks to gain input from the individuals by getting them to complete a self-assessment of their own thoughts and opinions. The results of the self-assessment are combined with the individual needs assessment
  4. Workplace Needs Assessment – This step focuses exclusively with the needs and priorities of the organisation and workplace.
Look no further than our Train-the-Trainer course…


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