Quality in Cleaning – Quality starts with the customer and understanding their expectations and perceptions. This section introduces the key concepts of quality in cleaning and describes the international 5-stage customer-focused quality model that builds increasing cleaning and presentation standards into every aspect of housekeeping

Essential Cleaning Principles & Practices – This section looks at the principles and good practice of cleaning. The central theme in this section is planning for cleaning in order to ensure quality, efficient and consistent cleaning.

Essential Cleaning Techniques – This section looks at the all the practical cleaning techniques that covers all routine cleaning practices.

Areas to be Cleaned – This section pulls all the foundational knowledge and skills from the previous sections and outlines the standard operating procedures for each specific area. This section also details the level of service and presentation expected for each area.

Principles of Infection Control – For those domestic cleaners and housekeepers providing at-home care, or working in residential homes, this section is an introduction to how infections enter a building, how they spread, and how they infect vulnerable people. This section teaches the importance of controlling the spread of an infection within the working environment, and the importance of good cleaning and hygiene.

Deep Cleaning Principles and Practices – This specialist section describes the process of planning, preparing and carrying out deep cleaning practices.

Care and Conservation of Antique and Delicate Items & Surfaces – This specialist section describes the specific procedures to care for antique and highly delicate surfaces and items typically found in hi-value and luxury homes.

Health and Safety – Cleaning in domestic environments can be hazardous, so this part gives guidance on the most common physical and chemical health and safety issues. Using cleaning chemicals in the workplace environment can be hazardous, so this part teaches an understanding on the safe use and handling of chemicals.