Commercial safety flooring is chosen for slip resistance, but cleanability is often an afterthought. In this case study, we explore how a leisure centre's heavy-duty floor developed a severe build-up of hard-water scale and biofilm, and the specialised, two-step chemistry required to safely restore it....
Whilst training undoubtedly serves as a valuable tool for improving service quality and maintaining standards, it isn't always the appropriate solution. In fact, defaulting to training without proper analysis can waste valuable time and resources, demoralise staff, and leave the root causes of problems unaddressed....
Many organisations struggle with upholding consistent cleaning standards, often leading to dissatisfied employees and visitors, and customer complaints. The fallout of which, if not resolved, frequently leads to a damaged reputation...
"The first thing the customer sees is the last thing the housekeeper sees." For a holiday homeowner, Airbnb host, property management or hotelier, reputation and image is everything. With the advent of online reviews and social media, negative experiences can spread widely in moments. Repairing...
Quality calls on cleaning staff to be attentive, to notice things, to be observant, not just a bystander, but to be an active member. A true reflection of quality and continuous improvement is to be proactive and go beyond ticking off cleaning tasks on a...
We were instructed by a prominent private school in London to ascertain the nature of complaints from suspected poor cleaning standards...
School cleaning is a tough. School cleaners are the forgotten army of workers that keep the school running. They ensure that school is safe for children and staff to use, and they make the school a pleasant place to study and work in. ...
Imagine for a moment that that an ever-so-small slip in standards started to occur, say dirt left in the corners. This slip doesn’t happen overnight but over a longer period of time, it creeps up and stays – this is the ‘broken window’. Over time...
Workplace capability assessments – assessing physical capability following illness or injury as part of a return to work process Skills assessment – assessing both physical cleaning skills and techniques and knowledge in cleaning and hygiene practices. Pre training assessments – conducting a training needs analysis to identify...
We started with the marketing of disinfectants as being labelled as a percentage reduction, and we said that 99.9% reduction sounded like it was almost 100%. However, we now know that unchecked bacteria can grow into enormous populations numbering into the millions, billions and trillions...