Cleaning standards, good or poor, have a direct impact on a business and the people that are part of it, especially its customers. Why is that?
The first impression a customer forms is often the quality of cleaning, whether that’s a good impression or not. Customers expect a clean and hygienic place to conduct business, to them this is a given. For example, a business selling high-value products or services are expected to have a higher level of care in their appearance, often because of the more expensive materials in their fitout. Other services like food and toilets are expected to have a very high standard of cleaning and with a high hygienic appearance.
However many situations arise when what is usual practice isn’t good enough or the staff aren’t aware that things need to change as the situation changes. The real danger is that complacency is a comfortable state. Whether that is complacency in cleaning staff routines, tasks or attitudes, or their supervision, complacency always leads to falling standards, not instantly, but over time. Without an active and continuous improvement plan, it’s only when the complaints come in that it shows complacency has been firmly rooted in.
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Long-established cleaning programmes often become tired over time, which is reflected by declining quality and cleaning standards. The first step in evaluating existing cleaning provisions is to know where you stand now, this requires a systematic review of all aspects of your cleaning services and operations (workflow studies).
To do that you need to have someone completely independent of all parties to give an honest and unbiased assessment.
Conduct independent site inspections
Audit existing cleaning standards against industry best practice
Audit existing hygiene working practices against acceptable hygiene standards
Conduct workflow review of existing cleaning operations
It is always good practice to document all business and organisational operations, particularly if the organisation seeks to follow quality management principles (for example ISO 9001). Cleaning is no exception; cleaning is an integral part of ensuring the quality of products and services are consistently met.
Good quality cleaning documentation removes any ambiguity between cleaning staff and management in the cleaning service provided and the expected cleaning standards to achieve. Sufficiently detailed documentation provides an on-going benchmark with which cleaning standards can be measure against, aiding efficient continuous improvement routes.
Conduct thorough review of cleaning systems and cleaning documentation
Audit existing provision of cleaning products and equipment
Conduct thorough review of cleaning operations manuals
Conduct thorough review of health and safety and risk assessments
Conduct thorough review of existing cleaning specifications (KPI's)
Conduct thorough review of pre-tender, tender and other related documents
Cleaners and housekeepers with the right skills and knowledge that matches their capability are a valuable asset. Conversely, poor or no skills can place the organisation at great disadvantage in wasted productivity, or unnecessary and costly liabilities, loss of reputation through customer and staff complaints over cleaning standards.
Training is a valuable tool to harness the right people with the right skills in the workplace.
Conduct a Gap Analysis of cleaner training content and materials
Conduct a training needs analysis
Conduct independent third-party skills and capability assessment
While working close with you in reviewing your current cleaning services, we analyse your workplace and cleaning needs to identify any gaps in services.
To ensure the entire cleaning operations are run at optimal effectiveness, and run at that level day after day continuously, detailed documentation is created.
Conduct a management support needs analysis
Compare current cleaning systems against industry best practice benchmarks
Conduct workplace risk analysis
The implementation of cleaning systems is just as important as the creation of those systems. The roll-out needs to be managed to reduce disruption and to ensure all staff are fully onboard with the changes. Quality and performance indicators (KPI’s and Quality Checking Systems) are tightly integrated into the cleaning systems, to ensure cleaning standards are continuously met and the workflow is at optimal performance.
Create results-focused cleaning systems
Create specific, simple, measureable and realistic performance indicators (KPI's)
Create cleaning staff and management training documentation
Create risk assessments covering workplace cleaning operations and chemical safety
Deliver onsite training to cleaning staff and supervisors
Provide roll-out implementation
Everything we do is completely focused on providing you with optimal and measurable performance. Whether it is routine cleaning operations or specific and highly unique cleaning systems, being results-oriented ensures that optimal performance is always front and centre.
We don’t stop once every aspect of the work has been completed, we like to ensure the cleaning operations maintain a high level of optimal performance in the months after roll-out.
Deliver onsite post-training assessments (quaterly, semi-annually or annually)
Provide regular cleaning operations assessments
Provide continued operation and management support
Provide refresher training and skills update