Privacy Policy

Who we are

Our main website address (‘site’) is: www.cleaningmasterclass.com

For online training the website address: www.beabettercleaner.com

What personal data we collect and why we collect it

Contact forms

This site has a number of ‘contact us’ forms which allows you and anyone else to contact us via email. In order to reply to you we collect your name and email address, and any other detail you wish to add in the message box. Visitor comments may be checked through an automated spam detection service.

 

Cookies

The cookies on this website are used to remember the website layout, menu type and theme, which is used to speed up the website. The website features a shopping cart and cookies are used to remember your login details and the products you’ve selected right up to the payment section. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

User Profile/Account

This site uses an ecommerce system in order for you to purchase products from us. This site requires you to fill in personal information (name, postal address, email address, telephone number) prior to purchase. This information is required so we can contact you regarding the purchase, maintain our company accounts and for internal sales analysis.

 

Who we share your data with

We do not share your data with any third party

 

How long we retain your data

For users who have created a user profile/account (purchased a product), all data associated with that account is deleted one year after the last log in time.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Additional information

How we protect your data and prevent data breaches

Data between your browser and our server is encrypted with a certified security certificate, this prevents any interception of your data between your computer and the server. In addition to this, backups are regularly carried out and stored on a computer with fully antivirus and antimalware protection; the backup data is compressed and encrypted.

 

What do I do if I have a privacy complaint

If you believe there has been a breach of the privacy of your personal information we ask that you contact us. We endeavour to resolve all complaints promptly and fairly. Please include your email address, name, address and telephone number and clearly detail your complaint. We may need to share your information with others who can assist in responding to your complaint. We will respond to your complaint as soon as reasonably practicable and in any event within 5 business days. Our response will inform you whether we have accepted your complaint, request further information, or advise that we do not think we are in breach. We will also let you know the next steps in resolving your complaint. If you are not satisfied with our response to your complaint, or at any time, you may refer your complaint to the relevant government authority.

 

What profiling do we do with user data

For purely internal auditing and sales analysis, we use the geographic location and the number and which products sold to those areas. No other profiling is done and all personal information (names, postal address and email address) is used.

 

Industry regulatory disclosure requirements

You can contact the Information Commissioners Office by visiting their website https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.