Domestic cleaners and housekeepers play a hugely important role in the health and safety of vulnerable people in their own homes. Their vital role is in maintaining a clean, safe and hygienic environment for individuals who may be recovering from surgery, discharged from hospital, end-of-life...

What is the end goal of your cleaning work? It is to meet the expectations and needs of the customer by providing a quality cleaning service, but how do you know you have reached the goal? How do you know you have achieved customer satisfaction?...

Training is a powerful tool with which we can use to shape and mould cleaning staff into a model that best contributes to the overall success of the business. But, the perfect model doesn’t exist in the market, the mould has to be crafted and...

The end of tenancy cleaning course is designed to meet the wide variety of circumstances professional cleaners face in the rental and lease markets, everything from hazardous clean up after illegal activity or a death to high value luxury rental properties...

"The first thing the customer sees is the last thing the housekeeper sees." For a holiday homeowner, Airbnb host, property management or hotelier, reputation and image is everything. With the advent of online reviews and social media, negative experiences can spread widely in moments. Repairing...

Quality calls on cleaning staff to be attentive, to notice things, to be observant, not just a bystander, but to be an active member. A true reflection of quality and continuous improvement is to be proactive and go beyond ticking off cleaning tasks on a...

We offer two practical and completely cleaning-based COSHH training courses, one for supervisors and managers and the other one for cleaners. Supervisors and managers are required to assess the risk of the cleaning chemicals and put into place safe systems of work. Cleaners are required...

The complete internal trainer’s system is based around our Train-the-Trainer course which is specifically designed to teach someone how to design and develop practical-based, cleaning-based courses. But we don’t stop there, we don’t just leave you once you have completed the course....

Research shows that on average students forget around 70-75% of the content within a day. How can we encourage students to retain the knowledge they have learnt?...

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