Cleaning is often seen and treated as peripheral service to an organisation, it is a service that lurks in the background and only rears its head if there is a problem. Cleaning is a very much an underappreciated service, but it is such a critical...
If you are looking to improve and expand the abilities (competencies) of your staff to meet the needs and priorities of your organisation, then look no further than designing training plans through performance development planning. ...
An operations manual sounds like just another management document that once written never sees the light of day. Just another document to fulfil the quality management systems requirements as set out in ISO 9001. While this is largely true for company policy documents and mission...
We provided onsite training to a well-known organisation based in central London with many employed cleaners. It became immediately apparent during the training sessions that some of the cleaning staff struggled with the existing written cleaning instruction and safety guides issued by the organisation....
People with learning disabilities are often stigmatised, labelled as “slow” or “lazy”, or just simply forgotten and ignored in the workplace. Many adults with learning disabilities were never diagnosed and would often struggle with “traditional” classroom-based workplace training, that is simply not appropriate for them....
From a homeowner to hotel housekeeper, reputation and image is everything. The image that the customer ‘sees’ does not start the moment they step into the establishment – that first impression - customers have already developed a perception and expectation of quality and standards before...
Workplace capability assessments – assessing physical capability following illness or injury as part of a return to work process Skills assessment – assessing both physical cleaning skills and techniques and knowledge in cleaning and hygiene practices. Pre training assessments – conducting a training needs analysis to identify...
At the end of December 2019 several cases of acute respiratory syndrome were reported in Wuhan City, China. It was very quickly identified as a new coronavirus, or severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). SARS-CoV-2 is a new strain of coronavirus that has not...
In these unprecedented times of lockdown by virtue of an infectious agent, cleaning has seemingly taken a step to the side, although that is to be expected as organisations have effectively shut their doors to customers. However, as the restrictions start to ease around the...
Any outbreak of infection will have such a huge impact on an organisation. As we have seen in the COVID19 pandemic in early 2020, outbreaks can effectively shut down an organisation. Even the annual outbreaks of food poisoning or Flu can cause tremendous harm to...