What is the end goal of your cleaning work? It is to meet the expectations and needs of the customer by providing a quality cleaning service, but how do you know you have reached the goal? How do you know you have achieved customer satisfaction?...
Training is a powerful tool with which we can use to shape and mould cleaning staff into a model that best contributes to the overall success of the business. But, the perfect model doesn’t exist in the market, the mould has to be crafted and...
Maintaining a clean and hygienic environment is crucially important in veterinary practices. As medical facilities that care for animals, veterinary practices must prioritise infection control to safeguard the health of both animals and humans. Effective cleaning and disinfection practices play a vital role in preventing...
The Commercial Kitchen Cleaning training course is designed to provide participants with the necessary knowledge and skills to maintain a clean, hygienic, and safe environment in a commercial kitchen setting. This comprehensive course covers essential cleaning and disinfection techniques, proper handling of cleaning chemicals and...
The Practical Cleaning Supervisor Training course is a course designed to equip new and experienced cleaning supervisors with the practical skills and knowledge needed to effectively manage cleaning staff and operations and be a leader to influence and promote improvements...
The most common surface material used in commercial kitchens is Stainless Steel, it’s chosen for its toughness, compatible to wide temperature ranges, resistant to cleaning and naturally occurring chemicals, and its hygienic qualities. However, Stainless Steel is resistant to chemicals, but not chemical proof, there’s...
The end of tenancy cleaning course is designed to meet the wide variety of circumstances professional cleaners face in the rental and lease markets, everything from hazardous clean up after illegal activity or a death to high value luxury rental properties...
"The first thing the customer sees is the last thing the housekeeper sees." For a holiday homeowner, Airbnb host, property management or hotelier, reputation and image is everything. With the advent of online reviews and social media, negative experiences can spread widely in moments. Repairing...
Quality calls on cleaning staff to be attentive, to notice things, to be observant, not just a bystander, but to be an active member. A true reflection of quality and continuous improvement is to be proactive and go beyond ticking off cleaning tasks on a...
We don’t give cleaning chemicals a second thought. It is easy to forget that chemicals are an important tool cleaners use for virtually all day-to-day and deep cleaning activities. Even if they have been purchased from a supermarket, which many assume are safe, these chemicals...