Cleaning is often seen and treated as peripheral service to an organisation, it is a service that lurks in the background and only rears its head if there is a problem. Cleaning is a very much an underappreciated service, but it is such a critical...

An operations manual sounds like just another management document that once written never sees the light of day. Just another document to fulfil the quality management systems requirements as set out in ISO 9001. While this is largely true for company policy documents and mission...

We provided onsite training to a well-known organisation based in central London with many employed cleaners. It became immediately apparent during the training sessions that some of the cleaning staff struggled with the existing written cleaning instruction and safety guides issued by the organisation....

People with learning disabilities are often stigmatised, labelled as “slow” or “lazy”, or just simply forgotten and ignored in the workplace. Many adults with learning disabilities were never diagnosed and would often struggle with “traditional” classroom-based workplace training, that is simply not appropriate for them....

Workplace capability assessments – assessing physical capability following illness or injury as part of a return to work process Skills assessment – assessing both physical cleaning skills and techniques and knowledge in cleaning and hygiene practices. Pre training assessments – conducting a training needs analysis to identify...

In these unprecedented times of lockdown by virtue of an infectious agent, cleaning has seemingly taken a step to the side, although that is to be expected as organisations have effectively shut their doors to customers. However, as the restrictions start to ease around the...

Brand new for 2020 is a dedicated course for cleaning and infection control in the hospitality industry. This course is ideal for cleaners who work ‘front of house’ or ‘back of house’ in hotels, restaurants, bars, holiday homes or any tourist hot spot. ...

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