When cleaning services fail to meet expectations, there's often an instinctive rush to address what's immediately visible—a dirty floor gets mopped again, a missed area gets cleaned, or a complaint gets quickly resolved. This reactive approach, whilst temporarily satisfying, typically leads to a cycle of...

To begin to understand how problems in cleaning (or the lack of cleaning) arise, we need to appreciate that cleaning is a technical skill, even though it is not viewed as such in the wider society. We take for granted that anyone can clean, and...

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