An operations manual sounds like just another management document that once written never sees the light of day. Just another document to fulfil the quality management systems requirements as set out in ISO 9001. While this is largely true for company policy documents and mission...

The requirements under the Health and Social Care Act 2008 (and the inspections that enforce those requirements) stipulate that all practices must meet a number of fundamental standards of care, one of those key standards is that premises and equipment must be clean and suitable...

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