The end of tenancy cleaning course is designed to meet the wide variety of circumstances professional cleaners face in the rental and lease markets, everything from hazardous clean up after illegal activity or a death to high value luxury rental properties...
"The first thing the customer sees is the last thing the housekeeper sees." For a holiday homeowner, Airbnb host, property management or hotelier, reputation and image is everything. With the advent of online reviews and social media, negative experiences can spread widely in moments. Repairing...
Quality calls on cleaning staff to be attentive, to notice things, to be observant, not just a bystander, but to be an active member. A true reflection of quality and continuous improvement is to be proactive and go beyond ticking off cleaning tasks on a...
We offer two practical and completely cleaning-based COSHH training courses, one for supervisors and managers and the other one for cleaners. Supervisors and managers are required to assess the risk of the cleaning chemicals and put into place safe systems of work. Cleaners are required...
The complete internal trainer’s system is based around our Train-the-Trainer course which is specifically designed to teach someone how to design and develop practical-based, cleaning-based courses. But we don’t stop there, we don’t just leave you once you have completed the course....
Research shows that on average students forget around 70-75% of the content within a day. How can we encourage students to retain the knowledge they have learnt?...
New to Cleaning Masterclass is a handy A5 printed handbook (with a digital download option) designed to give the cleaner or housekeeper all the practical cleaning essential principles and practices they need to ensure cleaning is completed with the upmost regard for quality in the...
Cleaning is often seen and treated as peripheral service to an organisation, it is a service that lurks in the background and only rears its head if there is a problem. Cleaning is a very much an underappreciated service, but it is such a critical...
If you are looking to improve and expand the abilities (competencies) of your staff to meet the needs and priorities of your organisation, then look no further than designing training plans through performance development planning. ...
An operations manual sounds like just another management document that once written never sees the light of day. Just another document to fulfil the quality management systems requirements as set out in ISO 9001. While this is largely true for company policy documents and mission...