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Research shows that on average students forget around 70-75% of the content within a day. How can we encourage students to retain the knowledge they have learnt?...

New to Cleaning Masterclass is a handy A5 printed handbook (with a digital download option) designed to give the cleaner or housekeeper all the practical cleaning essential principles and practices they need to ensure cleaning is completed with the upmost regard for quality in the...

Cleaning is often seen and treated as peripheral service to an organisation, it is a service that lurks in the background and only rears its head if there is a problem. Cleaning is a very much an underappreciated service, but it is such a critical...

An operations manual sounds like just another management document that once written never sees the light of day. Just another document to fulfil the quality management systems requirements as set out in ISO 9001. While this is largely true for company policy documents and mission...

We provided onsite training to a well-known organisation based in central London with many employed cleaners. It became immediately apparent during the training sessions that some of the cleaning staff struggled with the existing written cleaning instruction and safety guides issued by the organisation....

People with learning disabilities are often stigmatised, labelled as “slow” or “lazy”, or just simply forgotten and ignored in the workplace. Many adults with learning disabilities were never diagnosed and would often struggle with “traditional” classroom-based workplace training, that is simply not appropriate for them....

From a homeowner to hotel housekeeper, reputation and image is everything. The image that the customer ‘sees’ does not start the moment they step into the establishment – that first impression - customers have already developed a perception and expectation of quality and standards before...

Workplace capability assessments – assessing physical capability following illness or injury as part of a return to work process Skills assessment – assessing both physical cleaning skills and techniques and knowledge in cleaning and hygiene practices. Pre training assessments – conducting a training needs analysis to identify...

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