Expert Cleaning Support Services

We are a cleaning service consultancy with well over 30 years of expert consultancy work delivering specialist industry advice to a wide range of public and private sectors, often in demanding situations. We are delivering practical and specialist advice to marine and defence organisations, historic buildings, construction industry, industrial and food industry and expert witness work as well as in general janitorial, in schools and in education and in assisting people with learning disabilities to be able to train in cleaning work.

Our Approach

Explore our auditing and advisory services that we can offer you

Our expertise and independence in the cleaning industry enables us to offer you a range of cleaning auditing and advisory services. We can systematically audit and analyse your cleaning operations, documentation and services, and put in place long term support to enable continuous improvement.

  • Cleaning Audits

    • Site visits and inspections – Optimal Performance Reviews
    • Systematic review of cleaning requirements
    • Systematic review of current cleaning services
    • Systematic review of cleaning specifications, tenders and operation manuals
    • Best practice and Quality audit

  • Assessments & Analysis

    • Workplace and Cleaning Needs Analysis
    • Practical Cleaning Skills Assessment
    • Workplace Capability Assessments
    • Procurement Review
    • Benchmarking and Troubleshooting
    • Time and motion (workflow) studies
    • Expert Witness & Case Preparation

  • Cleaning System Design

    • Specific, measurable and realistic Key Performance Indicators (KPI’s)
    • Review of existing cleaning systems
    • Custom and bespoke cleaning systems development, with training documentation
    • Cleaning Operations Manuals & Documentation

  • Ongoing & Long-term Support

    • Onsite Post-training Assessments
    • Cleaning Operations Assessments
    • Continued operation and management support and reporting
    • Training refreshment and updating skills
    • Practical Workplace Capability Assessments

Read more about our auditing services

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Why is a cleaning advisory service important?

Perception is very powerful! Your customers, staff and visitors have a degree of expectation of the level of service provided by cleaning. If those expectations are not met by your cleaning standards, then this will negatively affect the customer’s and staff perception of the organisation’s ‘brand’. Cleaning is a key essential service that directly or indirectly impacts all areas of the organisation. To ensure your cleaning operations are well-run and cost effective, cleaning operations must follow a two-step plan: achieve good cleaning and hygiene standards and then maintain them through routine auditing and continuous improvement. We have the technical and specialist industry experience to advise on how to implement and maintain good cleaning practices.

Why auditing is critical to your organisation

Cleaning is so tightly integrated into all organisations that poor cleaning standards have a direct and significant impact on its operations and its customers. The first impression a customer forms is often the quality of cleaning, whether that’s a good impression or not. Customers instinctively expect a clean and hygienic place to conduct business, to them this is a basic requirement that does not need justification. But this expectation varies depending upon the perceived value of business and the kind of interaction taken place. For example, a business selling high-value products or services are expected to have a higher of care in their appearance, or certain services like food and toilets are expected to have a certain high clean and hygienic appearance.

The real danger is that complacency is a comfortable state. Whether that is complacency in cleaning staff routines, tasks or attitudes, or their supervision, complacency always leads to falling standards, not instantly, but over time. Without an active and continuous improvement plan, it’s only when the complaints come in that it shows complacency has been firmly rooted in.

What auditng standards do we use?

When you engage with us to conduct an audit, we use a number of key UK and international specifications and standards covering cleaning standards and auditing.

These are:

  • ISO 19011:2018 Guidelines for Auditing Management Systems
  • ISO 2859-1 Sampling procedures for inspection by attributes — Part 1: Sampling schemes indexed by acceptance quality limit (AQL) for lot-by-lot inspection
  • BS EN 13549:2001 Cleaning services – Basic requirements and recommendations for quality measuring systems
  • PAS 5748:2014 – Specification for the planning, application, measurement, and review institution of cleanliness services in hospitals
Contact Us Today

Enter your details in the form and we’ll be in touch to discuss your requirements, alternatively you can contact us directly via the contact details below.

(UK) 0330 2232 780
(Worldwide) 00 44 330 2232780

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How We Work

How we conduct a comprehensive audit

Step 1

Establish auditing objectives and audit plan

It is important for both parties to have a clear list of objectives and to establish a workable audit plan, so this step enables us to understand the nature of your current cleaning service.

Step 2

Review current cleaning documentation

The second step is to evaluate current cleaning provisions is to know where you stand now, this requires a systematic review of all cleaning documentation that details your cleaning services, including specifications, instructions, and operations (workflow studies).

Step 3

Conduct site audit plan

With the audit plan in hand and an understanding of cleaning operations, the audit plan is conducted on site.

Step 4

Report findings and recommendations

Once the on-site visit has taken place a report will be issued containing photographic evidence and detailed observations, highlighting key strong and weak points. The report concludes with a detailed section on recommendations for improvement or change as required.

Step 5

Conduct a follow-up audit

This last step is optional, but it is recommended that a follow-up audit be conducted after recommendations have been implemented to, check for improvement and issue any further recommendations.

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