Office, Janitorial and Retail Cleaner Training Course

Good Cleaning & Hygiene Practice

Office, Janitorial and Retail Cleaner Training Course

Cleaner Training Re-invented


This course serves to provide a firm grounding in good cleaning and infection control practices and promotes the highest hygiene standards to cleaning staff working in offices, schools, public buildings, and general facilities. Good cleaning practices and standards comes from approaching all cleaning activities from a methodical and systematic way, rather than a haphazard and inefficient way. This course teaches the student to approach cleaning as a skill set, starting with looking and planning a clean before starting, an understanding of and choosing the appropriate cleaning techniques, the most efficient cleaning order and surveying the completed tasks to meet the required standards.

Ideal For:

Schools, offices and shops wanting to train their cleaning teams

Individuals coming into the cleaning industry without any prior knowledge of cleaning

Individuals and cleaning teams wanting to retrain or expand on their training

Part time or fill time office and general facilities cleaners

Charities and Social Enterprise companies looking to train people with basic cleaning skills

Refresher and induction training for cleaning staff

Course Syllabus

Understand how to work to and develop an entire cleaning system


As much as possible the course features step by step graphic instructions with full explanations as to why the cleaner has to take the steps they do, to make understanding that much easier, so the course is half graphics and half text – based, working around building a simple professional cleaning system just for house and residential cleaning.


The course is divided into 4 main sections, under the following headings:

1 – Basic cleaning information

Basic Cleaning Information

In this section we will show you what to look for, how to ready yourself and what cleaning techniques you will need – all before starting to clean.

Cleaning Information covered:

  • Stage 1 – LOOK
  • Stage 2 – Zone Cleaning
  • Stage 2 – Colour-coding
  • Stage 1 and 2 Recap
  • Stage 3 – Cleaning Techniques (DO)
  • Cleaning Techniques – Wet Cleaning By Hand
  • Cleaning Techniques – Damp Cleaning by Hand
  • Cleaning Techniques – Wet Cleaning on Floors (mopping)
  • Cleaning Techniques – Vacuum and Carpet Cleaning
  • Cleaning Techniques – Floor Buffing & Floor Scrubber-Drier Cleaning

2 - How To Do The Work

The previous section taught a number of crucial cleaning techniques, like wet or damp cleaning, floor cleaning and floor machine cleaning. Now you need to know all about doing the clean and that starts with planning – always plan a clean before you start it.

This section starts with how to plan a clean and how divide an area based on the level of work. Then each of the following areas are discussed in detail:


  • Basic room cleaning plan
  • How to clean a washroom/bathroom
  • How to clean toilets, sinks and showers
  • How to clean a kitchen
  • How to clean glass, windows and mirrors
  • How to clean office and IT equipment

3 - Infection Control and Hazardous Waste

Infection Control and Hazardous Waste

This section looks at an often neglected aspect of domestic cleaning, particularly so in larger residential properties – infection control. A sick person will unwittingly leave a trail of infected bodily wastes and it is vital that the cleaner effectively manages and removes the source of infection as quickly as possible.

  • What Is Hazardous Waste?
  • Personal Hygiene and Safety
  • Hand Washing
  • Handling Hazardous Waste
  • Good Cleaning and Sanitising Principles
  • Infection control in routine cleaning
  • Norovirus
  • Clostridium difficile (C. difficile)
  • Respiratory Infections (Influenza, SARS, Coronavirus)
  • Preparation for Decontamination
  • Cleaning & Decontamination Order

4 - Health and Safety

Health and Safety

This section looks at basic health and safety covering the safe use and handling of cleaning equipment and products:


  • PPE – Personal Protective Equipment
  • Safe Use and Handling of Cleaning Products
  • Cleaning Equipment Introduction
  • Safe Working Practice
  • Visual Checks of Electrical Equipment
  • Electrically powered Equipment Safety Guidance
  • Care in the Use of Cleaning Machinery
  • General Site Safety

Ready To Start?

Single User


Multi Users

£24 / Person

10+ Users

Contact Us

Group Purchasing?

Discounts are automatically applied, simply add the number of trainees in the quantity box

Is this right for you?

Any Questions?

What Else Do I Get?

Every student gets:

Printable Workbook

Fully printable A4 workbook to accompany the online material

Online Expert Support

Expert help is on-hand to answer any question you have

6 Months Access

Full 6 months access to the course materials even after you have finished

Fully Certificated

Receive a certificate upon successful completion of the course

Are you training your staff?

In addition, every organisation gets:

Group Purchasing

Discounts apply to group purchases, simply enter the number of trainees in the quantity box

Free Supervisor Role

With 5 or more trainees from one organisation, a free extra account for a supervisor who can oversee the progress of their staff

Certified & Accredited

Where will this take you?

You will receive a personalised certificate (1 per user), each with a unique certification number. The certificate can be validated by simply contacting us.

You will be entitled to use the title of certified Cleaning Masterclass cleaner.

Course Delivery

Completely Online: flexible, convenient and cost effective

The course is delivered through our own custom-built online training centre. Online learning is flexible, convenient and cost effective for the trainee and for companies seeking to train a number of staff members.

Learn more about the advantages and benefits of our online learning…
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