Health & Safety Training for Cleaners and Housekeepers

Health & Safety Training for Cleaners and Housekeepers

Safe Working Practices

Cleaner Training Re-invented


Cleaning and housekeeping have always been seen as a low-risk occupation, and so they are often the forgotten workers in the workplace when it comes to health and safety. However, cleaning activities are physically demanding, at the forefront of hygiene and thus exposed to infections and risk spreading infections and are routinely exposed to strong and concentrated chemicals.


Because cleaners are often over-looked when it comes to health and safety awareness, they often do not realise the hazards they pose to themselves and to others. They don’t realise the risks they pose by the way they work, not just from cleaning. It is important to understand that no one has to be harmed for an offence to be committed under the Health and Safety at Work Act 1974 – there only has to be a risk of harm.


This equally applies to domestic cleaners and housekeepers, who are often self-employed and are contracted in some form by an agency to provide domestic cleaning. The agency is responsible for making sure the workplace (this includes domestic houses and flats) is a safe working environment.

Ideal For:

Cleaners employed in all industries

Employed and self-employed domestic cleaners

Housekeepers in care and residential homes

Cleaning supervisors

Ready To Start?

Key Learning Skills

A good understanding of the law and responsibilities

Knowledge of specific cleaning hazards and risks

Demonstrate safe working cleaning practices

Demonstrate safety and hazard awareness in the workplace and adoption of risk-based thinking in working practices

Knowledge and understanding of continuous improvement for safer working practices

Knowledge of required PPE to use

The ability to work safely with electrical and non-electrical cleaning equipment

Comprehensive knowledge in in the safe use, handling and storing of detergents and cleaning products

The skills to spot potentially unsafe conditions in working practices, working environment, equipment and situations

Training Overview

Understand the risks to reduce costly accidents


The training service we provide is divided into 5 modules for cleaners and housekeepers and an additional module designed for supervisors, team leaders or cleaners promoted with oversight over one or more cleaning staff. All these modules can be combined in any way you wish to create a custom course. A course can be further customised to your specific working environment (hot, cold, noisy) and to your specific equipment, including any in-place and process (CIP) equipment, or procedures.




Essential Health and Safety Principles (core competency module)

The course starts with one of the most important and arguably one of the most neglected aspects of health and safety, that of a basic understanding of risks and hazards and the consequences of poor working practices. This has such a profound impact on safety, not just for the cleaner but also for everyone. This is a core competency module that covers all the basic health and safety requirements for safe working, and covers the following topics:

Law and responsibilities

Key statistics for workplace injuries

Understanding hazards and risks

Personal hygiene, illness, handwashing and personal safety

Hazards to health (physical, chemical, and biological)

Health and safety consequences of poor working practices


Cleaning and general site safety awareness

Safe working practices for manual cleaning activities (using trigger spray bottles, using cloths, hand buckets, floor mopping, etc)

Emergency procedures/ First aid


COSHH awareness

Cleaners routinely use irritant and corrosive chemicals. This module covers the safe use and handling of all types cleaning chemicals for contract and routine cleaning. This module covers the following topics:

Short term (acute) and long term (chronic) effects of exposure to cleaning chemicals

Exposure routes by cleaning activity

Identifying key usage and safety information from all sources (product labels, chemical safety data sheets, etc)

Identifying appropriate working practices to reduce risk


Manual handling with safe storage of heavy and bulky items

One of the most common complaints from cleaners is back and joint pain. Cleaners routinely and repetitively lift and transport relatively heavy and bulky items, items like mop buckets, waste bags and furniture. This module looks at all areas of cleaning and housekeeping where manual handling activities are hazardous, and covers the following topics:

Closer look at musculoskeletal disorders (MSDs) and injuries in cleaners

Employer and Employee legal responsibilities

Assessing loads and safe handling techniques


Hazardous waste handling (including, Sharps and blood contaminated materials).

In some industries, cleaners and housekeepers are asked to clean up after bodily fluids spills. This cleaning activity places the cleaner at significant risk from contracting pathogenic infections, including HIV and Hepatitis from blood. This module looks at the specific handling, cleaning and decontamination procedures required to return an area back to use, the following topics are also covered:

Specific exposure routes

Specific pathogenic infections

PPE and waste handling equipment

‘Search and Clear’ procedures for potentially hidden Sharps

Handling procedures for Sharps, blood and non-blood contaminated items

Clean up and disinfection procedures


Using floor cleaning machines (buffers, scrubber-driers, vacuum cleaners, carpet cleaners, etc), including performing visual checks and safe storage

Floor cleaning machines present several risks to the cleaners and to anyone in the immediate areas. It is not just the machines themselves that pose a hazard, but the way they are looked after, used, and stored that can contribute to the risk of injury. This module looks at the following topics:

Closer look at musculoskeletal disorders (MSDs) and injuries in cleaners

Situations and consequences of poor working practices

Safe working practices

Visual checks on electrically powered and battery powered equipment

Safe storage practices

Supervisor Level Training Content


The next several topics are aimed at supervisors, team leaders and cleaners promoted with oversight over one or more cleaners and housekeepers. These topics delve into identifying hazards in cleaning activities in more detail and assessing the risks, then deriving the most appropriate course of action to reduce those risks.

Hazard identification and hazard mapping

Risk Assessments – Five step process to complete generic and dynamic risk assessments

Evaluating risks and risk ratings

Understanding and applying the Hierarchy of Control

Creating custom safe systems of work procedures

Training Delivery

The delivery of training must accommodate the widest reach and most flexible range of situations cleaners and housekeepers work in, so we offer a range of onsite and distance learning delivery options.

Onsite Training is the gold standard option and confers the greatest assessment of learning. An onsite course can be created from a range of modules and specific topics within modules can be emphasised or removed to match the needs of the organisation.

Distance Learning is a cost and time effective option for busy organisations. The full course content, chosen from the list of modules, is presented in a printable workbook for delegates to study. Every delegate is required to submit an answer sheet and assignment for marking.

Certified & Accredited

Where will this take you?

You will receive a personalised certificate (1 per user), each with a unique certification number. The certificate can be validated by simply contacting us.

You will be entitled to use the title of certified Cleaning Masterclass cleaner.

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