Introduction
Commercial and office cleaners, who are often a mix of employed and contract, are often the forgotten army of cleaners. Day-by-day they go about their tasks in the background and yet their role and the impact they have on the organisation is very significant. They maybe in the background but failing cleaning standards and failing safety awareness are highly visible, their actions (or inactions) can lead to an abrupt interruption to normal business operations.
Contract cleaners have the additional responsibility of being representatives of the cleaning company or agency they work for, after all, the cleaners are the very visible face of the company. It is therefore incumbent on cleaners to think and act like professionals delivering a service to customers.
Who Will Benefit from Our Practical Cleaning Skills Training Course?
All cleaners employed in all retail and commercial premises
New cleaners to commercial and office cleaning
Cleaning staff in schools, colleges and universities
Cleaning staff in public sector organisations
Internal induction & onboarding training
Cleaning supervisors
Choose the best training delivery option for you
On-Site
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- One day course with half day option
- Option to include additional cleaner training modules
- 12 months support for delegates and organisation
- Optional follow-up training assessement
- From £475 per session of up to 10 delegates
Distance Learning
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- Cost effective
- Study worldwide
- 12 months support for delegates
- Fully printable course materials
- Online assessment
Customised Learning
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- Fully customised delegate workbooks
- Study worldwide
- 12 months support for delegates and organisation
- Fully printable course materials
- Optional online or onsite assessment
Course Overview
One of a suite of professional cleaning courses for cleaners and cleaning teams working in the commercial cleaning, retail, and office cleaning sector. Our cleaning training course gives you all the essential cleaning knowledge and skills necessary to provide the perfect general cleaning service to this highly lucrative market. Our cleaning training course is designed for cleaners working in these environments, enabling them to perform all the required cleaning tasks effectively, efficiently, and safely.
Office cleaning includes customer care as well as a high level of safety knowledge plus much needed training in routine infection control, so this course produces very well – rounded cleaners, well able to cope with any type of cleaning requirements in any area of commercial cleaning in this very large area.
What Will You Learn from The Course?
Learn how cleaning has a direct and significant impact on the operation of an organisation
Learn how to identify specific cleaning tasks and surfaces that have the highest priority in terms of appearance, hygiene and safety
Learn essential time management skills to prioritise your cleaning tasks
Learn how to plan your cleaning tasks for efficient and effective working
Learn how to select the most effective cleaning technique for all surfaces
Learn to carry out the most widely used cleaning techniques in a safe and productive way
Learn and apply detailed cleaning standards
Learn how to apply effortless attention to detail to all cleaning tasks
Learn how to spot potentially unsafe conditions in working practices, working environment, equipment and situations
Learn how to introduce continuous improvement principles to maximise quality and safety
Course Content
Modules
Summary
Impact of Cleaning
Cleaners and housekeepers are often unaware of the consequences of their actions or inactions and the impact they have on the organisation, its staff, customers and public. It is vitally important for cleaning and housekeeping staff to understand that the standard of cleaning has a direct and significant impact of the successful operation of an organisation. Everyone – staff, customers and the public, must have confidence that you can provide a safe and clean place, no exceptions.
The following topics are covered:
The consequences of a poor appearance and visual standards to staff, customers and the general public
The risks of poor hygiene on infection control
The risk of injury to people from poor or lack of good cleaning practices
Planning for Cleaning
The biggest cause of inconsistent and inefficient cleaning is the lack of a structure for cleaning tasks and an attitude that lacks the drive for self continuous improvement. The key concept of this section is to approach cleaning focused on quality and on the people that use the rooms and surfaces, which could be staff or customers. This section takes students through the entire process of creating working cleaning plans, which by the end they will know what cleaning technique to use, the order of cleaning tasks from start to finish, and the cleaning standards to achieve. This section covers the following topics:
The problems with poor cleaning planning
An understanding of surface materials and the appropriate cleaning technique for that surface
Prioritising cleaning tasks into different cleaning routines according to the impact of cleaning
Detailed cleaning standards to achieve for different rooms and areas
Principles of arranging cleaning tasks in order to maximise efficient working
Cleaning plans for specific rooms as applicable – toilets, bathrooms, showers, kitchens, etc
Self-reviewing for continuous improvement
Good housekeeping practices
Training Delivery
The delivery of training must accommodate the widest reach and most flexible range of situations cleaners and housekeepers work in, so we offer a range of onsite and distance learning delivery options.
Onsite Training is the gold standard option and confers the greatest assessment of learning. An onsite course can be created from a range of modules and specific topics within modules can be emphasised or removed to match the needs of the organisation.
Distance Learning is a cost and time effective option for busy organisations. The full course content, chosen from the list of modules, is presented in a printable workbook for delegates to study. Every delegate is required to submit an answer sheet and assignment for marking.
Certified & Accredited
Where will this take you?
You will receive a personalised certificate (1 per user), each with a unique certification number. The certificate can be validated by simply contacting us.
You will be entitled to use the title of certified Cleaning Masterclass cleaner.