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Cleaning Quality & Service Audits

Cleaning standards, good or poor, have a direct impact on a business and the people that are part of it, especially its customers. Why is that?

Why auditing your cleaning services is a good idea

The first impression a customer forms is often the quality of cleaning, whether that’s a good impression or not. Customers expect a clean and hygienic place to conduct business, to them this is a given. For example, a business selling high-value products or services are expected to have a higher level of care in their appearance, often because of the more expensive materials in their fitout. Other services like food and toilets are expected to have a very high standard of cleaning and with a high hygienic appearance.

However many situations arise when what is usual practice isn’t good enough or the staff aren’t aware that things need to change as the situation changes. The real danger is that complacency is a comfortable state. Whether that is complacency in cleaning staff routines, tasks or attitudes, or their supervision, complacency always leads to falling standards, not instantly, but over time. Without an active and continuous improvement plan, it’s only when the complaints come in that it shows complacency has been firmly rooted in.

An independent audit and cleaning assessment will get your cleaning systems back on track

Let us take a real deep dive into your cleaning systems and methods!

Contact Us Today

Enter your details in the form and we’ll be in touch to discuss your requirements, alternatively you can contact us directly via the contact details below.

(UK) 0330 2232 780
(Worldwide) 00 44 330 2232780

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    Quality Assured Cleaning Audits

    Long-established cleaning programmes often become tired over time, which is reflected by declining quality and cleaning standards. The first step in evaluating existing cleaning provisions is to know where you stand now, this requires a systematic review of all aspects of your cleaning services and operations (workflow studies).

    To do that you need to have someone completely independent of all parties to give an honest and unbiased assessment.

    We can:

    Conduct independent site inspections

    Audit existing cleaning standards against industry best practice

    Audit existing hygiene working practices against acceptable hygiene standards

    Conduct workflow review of existing cleaning operations

    Cleaning Services Documentation Audits

    It is always good practice to document all business and organisational operations, particularly if the organisation seeks to follow quality management principles (for example ISO 9001). Cleaning is no exception; cleaning is an integral part of ensuring the quality of products and services are consistently met.

    Good quality cleaning documentation removes any ambiguity between cleaning staff and management in the cleaning service provided and the expected cleaning standards to achieve. Sufficiently detailed documentation provides an on-going benchmark with which cleaning standards can be measure against, aiding efficient continuous improvement routes.

    We can:

    Conduct thorough review of cleaning systems and cleaning documentation

    Audit existing provision of cleaning products and equipment

    Conduct thorough review of cleaning operations manuals

    Conduct thorough review of health and safety and risk assessments

    Conduct thorough review of existing cleaning specifications (KPI's)

    Conduct thorough review of pre-tender, tender and other related documents

    Cleaning Training Audits

    Cleaners and housekeepers with the right skills and knowledge that matches their capability are a valuable asset. Conversely, poor or no skills can place the organisation at great disadvantage in wasted productivity, or unnecessary and costly liabilities, loss of reputation through customer and staff complaints over cleaning standards.

    Training is a valuable tool to harness the right people with the right skills in the workplace.

    We can:

    Conduct a Gap Analysis of cleaner training content and materials

    Conduct a training needs analysis

    Conduct independent third-party skills and capability assessment

    Cleaning Systems Audits

    While working close with you in reviewing your current cleaning services, we analyse your workplace and cleaning needs to identify any gaps in services.

    To ensure the entire cleaning operations are run at optimal effectiveness, and run at that level day after day continuously, detailed documentation is created.

    We can:

    Conduct a management support needs analysis

    Compare current cleaning systems against industry best practice benchmarks

    Conduct workplace risk analysis

    Application

    The implementation of cleaning systems is just as important as the creation of those systems. The roll-out needs to be managed to reduce disruption and to ensure all staff are fully onboard with the changes. Quality and performance indicators (KPI’s and Quality Checking Systems) are tightly integrated into the cleaning systems, to ensure cleaning standards are continuously met and the workflow is at optimal performance.

    We can:

    Create results-focused cleaning systems

    Create specific, simple, measureable and realistic performance indicators (KPI's)

    Create cleaning staff and management training documentation

    Create risk assessments covering workplace cleaning operations and chemical safety

    Deliver onsite training to cleaning staff and supervisors

    Provide roll-out implementation

    Support

    Everything we do is completely focused on providing you with optimal and measurable performance. Whether it is routine cleaning operations or specific and highly unique cleaning systems, being results-oriented ensures that optimal performance is always front and centre.

    We don’t stop once every aspect of the work has been completed, we like to ensure the cleaning operations maintain a high level of optimal performance in the months after roll-out.

    We can:

    Deliver onsite post-training assessments (quaterly, semi-annually or annually)

    Provide regular cleaning operations assessments

    Provide continued operation and management support

    Provide refresher training and skills update

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