Good Cleaning Practice

The Cleaning Masterclass Online Cleaner Training Course

Cleaner Training Re-invented


The brand new ‘Good Cleaning Practice: Know Your Cleaning’ teaches you the proper and successful way to clean professionally. All your tutors and course developers are all professional cleaners and cleaning consultants with many years (20+ years) of practical and professional cleaning experience in a very wide range of industries.

We are offering you now the benefit of our considerable experience through this course.

What You Will Get From The Course

Throughout this course students are taught to think and adapt the knowledge learnt to their situation, rather than relying on ‘Parrot-fashion’ fixed methods. This skill makes the cleaner far more flexible in how they approach cleaning tasks and how they handle the inevitable problems that arise. It’s all based on our concept of “good cleaning practice” which leads to the highest standards of work – which can’t be bettered!

Ideal For:

Individuals coming into the cleaning industry without any prior knowledge of cleaning

Individuals already in the industry wanting to retrain or expand on their training

Cleaning companies wanting to train their cleaners

Facility Management companies wanting to train their cleaning staff

In-house cleaning teams (public and private sector)

Charities and Social Enterprise companies looking to train people to improve employability

Individuals and companies wanting to resell training to other people via a partnership agreement

Large organisations wanting to train their cleaning staff anywhere in the world

What will you get from the course?

Knowledge of and a thorough grounding in basic cleaning techniques

An understanding that cleaning is proactive, rather than reactive

The core principles of any cleaning task – The 5 stages of cleaning

Knowledge of cleaning equipment and detergents, their safe use and how to choose and use

Knowledge of the colour-coding system, either to integrate into an existing system or implement a new one

Knowledge of working within a team and how to manage a team of cleaners

Skills in how to adapt cleaning when water is limited, different soiling and surface material types

Skills in analysing a cleaning task or area to be cleaning and develop a cleaning plan. This skill is particularly useful for unique cleaning situations

Skills in handling difficult cleaning tasks

Download Syllabus

  • Individual

    • A single user account
    • £75 per user
    • 6 months access
    • Online Expert Support & Assistance
    • Access to special offers

  • Micro Businesses

    • 2 to 5 user accounts
    • 30% off bulk purchase
    • 6 months access
    • Online Expert Support & Assistance
    • Fully Invoiced
    • Access to special offers

  • Small Businesses

    • 6 to 20 user accounts
    • 60% off bulk purchase
    • 6 months access
    • Online Expert Support & Assistance
    • Fully Invoiced
    • Access to special offers

  • Medium/Large Businesses & Charities

    • 21+ user accounts
    • 6 months access
    • Online Expert Support & Assistance
    • Fully Invoiced
    • Access to special offers

   Discounts are automatically applied during checkout – simply add the required quantity and purchase.

Course Structure & Summary

Understand how to work to and develop an entire cleaning system


The 10 sections (plus 1 introduction section) of the course are grouped into 4 segments that together form the entire cleaning system. The structure of the course teaches the method of cleaning and the organisation of cleaning tasks before introducing the actual tools needed.

In this way the cleaner (or cleaning team) is equipped with knowledge of soiling, surface materials and types of cleaning detergents, and site (area) organisational skills needed in order to operate in a working environment as part of a team.






This section welcomes you to the course and explains how the methods and techniques were developed over many years, in a wide range of industrial cleaning tasks. This section also explains the importance of a proactive approach to cleaning, rather than a reactive one: cleaning is much more than basic instruction, it’s problem solving and using an informed judgement to make cleaning decisions.

Before starting to build a cleaning system, there are a few things you need to know:

  • Adopting the right mindset
  • The difference between a good cleaning system and a bad one
  • Why clean to a system?
  • What is Good Cleaning Practice?



The 5 Stages Of The Cleaning System

This section will teach you a methodical approach to any cleaning task, rather than a list of instructions. This unique approach breaks down cleaning into five visual stages, and collectively this forms the backbone of the cleaning system, and the focus of the course.

In this section each stage is explained with practical guidance, often with examples that are commonly missed or not thought of, simple examples that when applied (or not) can prevent a costly disaster.


Where Not To Use Water or Limited Water Use

Water is essential in cleaning, it’s needed to carry away soiling, but sometimes water is not a practical, or a safe, way of cleaning. Sometimes the very presence of water can often make the cleaning job harder than it needs to be.


Colour-coding In The Zone/Area

This is a system designed initially by the food industry to prevent cross contamination from raw food to processed and cooked finished food, is now ubiquitous across the cleaning industry. In the food industry, a range of measures designed to stop infectious agents being transferred from production and process areas, these include: foot baths, washing areas, cameras and coloured cleaning equipment and working gear. Therefore there is no chance that one area’s equipment is going to be used in another’s. The colour difference stands right out.

In this section you will learn the different colours available (up to 8 different colours), how colour coding should be used and how the whole system works.



Team Cleaning

More often than not you are part of a team when cleaning. When team cleaning is done correctly, each member of the team compliments the work of each other, and the result is greater than the sum of the individual effort. A team working together can help to solve a wide range of problems with the cleaning system in use or the area currently being cleaned.


Health & Safety

Cleaning can be hazardous and poor regard for health and safety can pose a significant threat to you and to others around. This section starts right at the beginning with the basics of health and safety in cleaning and also includes:

  • General site safety and good site behaviour
  • Water as a hazard
  • Working at height
  • First Aid
  • Personal Protective Equipment (PPE)

Health and safety information specific to equipment and products can be found in later sections.



Cleaning Equipment

This section and the next few sections looks at the tools you’ll need in order to clean. Why leave the introduction of the tools towards the end of the course? It is important to note that tools alone will not make for an efficient cleaner, much like paint brushes cannot confer artistic skills. You need to understand the methodology and the organisation first; the tools then put that knowledge to work.


Detergents & Cleaning Products

Cleaning products are often targeted to specific cleaning jobs, but which one do you use for each cleaning job? This section gives you a detailed and broad–based outline on cleaning products, including interpreting MSDS, dilution and health & safety guidance. This section covers:

  • What you need to know about alkaline, acidic and neutral cleaning products
  • Dilution and concentrated solution guidance
  • Dilution ratio
  • How to use a MSDS and Technical data sheet
  • Safe use, handling and storage of cleaning products
  • Cleaning product problems and remedies


Dirt & Surface Soiling

So what is dirt?

It can be anything from human hair and grease to process soils and traffic deposits. It is waste stuff, it can smell, It can even be toxic. It’s a combination of a lot of different things and is highly unique in every situation. That is why a survey is all-important.

This section will give you the knowledge to better understand the nature of soiling and type of soiling, therefore making it easier to tackle it.


Surface Materials

The problems start when the surface material isn’t what you thought it was. So much damage can happen to surface materials simply because the cleaner didn’t find out what it was they were cleaning and used the wrong product.

This section covers:

  • Materials identification guide and chart
  • Soft materials, like carpet and fabric
  • Between soft and hard materials, like wood, laminates and plastics
  • Hard materials, like stone, marble and granite
  • Metallic materials, like stainless steel, brass

Certified & Accredited

Where will this take you?

You will receive a personalised certificate (1 per user), each with a unique certification number. The certificate can be validated by simply contacting us.

You will be entitled to use the title of certified Cleaning Masterclass cleaner.

What Else Do I Get?

Flexible solutions and cost effective for everyone, individual to large businesses alike

Our systems are designed to handle the requirements of any organisation – sole trader, business, public sector or charity – with the care and attention to each individual trainee. We understand the uniqueness of everyone’s situation, tell us about your requirements and we will tell you where we can fit in.

Course Delivery

Completely Online: flexible, convenient and cost effective

The course is delivered through our own custom-built online training centre. Online learning is flexible, convenient and cost effective for the trainee and for companies seeking to train a number of staff members.

Learn more about the advantages and benefits of our online learning…
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